Amazing! Auguste the man on top of it, very competent, professional and speedy! No time to waste type company!
Miguel Laliberte
November 2026 via Google
November 2026 via Google
Home / Reviews and guarantees
You are about to mail a stranger your only birth certificate
That is the real question behind every enquiry we get, and no amount of marketing answers it. So this page does three things instead: it shows you what our clients say on Google, in their words; it sets out exactly how your originals are handled and what happens if something goes wrong; and it tells you who we are, with the registration to check it.
What clients say
Reviews, on Google, unedited
5.0
Id give more stars if I could. Auguste made this daunting process smooth and easy. Would recommend…
Erin K
November 2026 via Google
Excerpt, full review on Google
November 2026 via Google
I highly recommend this agency. They keep you informed every step of the way, providing accurate and reliable information and finding solutions to every issue that may arise. They are professional, responsive, and genuinely committed to making the entire process as smooth and stress-free as possible.
David Alvarez-Carbonell
October 2026 via Google
October 2026 via Google
A very good team and excellent service! A super-organized team that truly cares about its clients. I received my apostille very quickly. I highly recommend them: I got the service in time, before my trip. Thank you to the whole team and all the best!
Christelle
October 2026 via Google
Translated from French
October 2026 via Google
Great team and excellent coordination; I received my apostille in less than 6 days, just in time for my trip. Best of luck to the whole team!
Ludy_Daan
October 2026 via Google
October 2026 via Google
I highly recommend Viapostille. Their team was professional, attentive…
Ghassan Nasri
September 2026 via Google
Excerpt, full review on Google
September 2026 via Google
Chain of custody
Where your original actually is, at every moment
An apostille file has a handful of legs, and each one is a place a document can go missing. Here is how each is handled.
1. From you to us
We issue a prepaid tracked label, so the leg is in a carrier’s system from the moment you hand it over, and you hold the tracking number. In Greater Montréal we collect in person instead, and nothing goes into the mail at all.
2. In our hands
Originals are processed at an access-controlled location under continuous recorded video surveillance and are never left unattended. We inspect every document against the pre-check on arrival, before anything is submitted, and email you if something does not match.
3. To the authority, and any preliminary body
Tracked courier, or hand delivery where the authority is local to us, which for the Chambre des notaires and the Ministère de la Justice in Montréal it is. You get a notification at each handoff.
4. Back from the authority
Every Canadian authority returns documents by ordinary untracked mail unless a compliant prepaid tracked return is included in the package. We always include one. This is the single leg where most losses in this industry happen, and it is entirely avoidable.
5. The scan
The day your documents are back with us, you get a PDF scan of the complete apostilled set by email. If anything were to happen afterwards, you and the receiving authority both have a full-resolution record of what was issued.
6. Final delivery
Tracked courier to any address in the world, with signature required. Your address, your lawyer, your family, the receiving institution. One destination or three makes no difference to the price.
Our commitments
What we promise, in plain terms
The quote is the price
The written pre-check quote is what you pay. Government fees are billed to the exact dollar with the receipt attached, never marked up. No invented bank fees, no postage margin, no line item that appears after you have committed. If a government fee changes between your quote and your order, we show you the difference before charging it.
Nothing is paid before the pre-check
The routing check, the refusal screen and the written quote are free and carry no obligation. If your case is simple enough to do yourself, the pre-check will tell you that and point you at the right form and address. We would rather lose the order than take money for work you did not need.
The price we quote is the price you pay
One written, itemized quote before anything moves. Government fees are billed to the cent with receipts, shipping at the carrier's price, and you pay 50% when you approve the quote and 50% once everything is done. No invented bank fees, no line you discover after paying.
When things go wrong
The three failures that actually happen, and who carries them
Any service can promise that nothing will go wrong. What matters is what is owed when it does, so here it is in advance rather than in a dispute.
| What happens | Why | What we do |
|---|---|---|
| The authority refuses the document | Wrong version, unacceptable format, missing preliminary step, a signature they cannot verify | If we missed it at pre-check, we fix it and resubmit at our cost: no second service fee from us. You pay the government fee again only if the authority itself charges again, and we show you their receipt. If the refusal is because you sent something different from what you showed us at pre-check, we tell you plainly and quote the correction. |
| A document is damaged or lost in our custody | Rare, but it is the risk you are actually weighing | We refund our service fee in full, pay the cost of ordering a replacement from the issuing registrar, and run the replacement through the apostille chain at no service fee. Where a document is genuinely irreplaceable, our liability is set out in writing in your quote, before you order, rather than buried in terms you find afterwards. |
| A carrier loses a tracked shipment | It happens to every courier eventually | We open the carrier claim ourselves, with the tracking and the scan we took, and we manage it to conclusion. You do not spend your evenings on hold with a courier. The replacement process above applies in parallel, so your file moves while the claim runs. |
What we cannot promise. We cannot make a government office move faster than its published service level, and anyone who promises that is selling something that is not theirs to sell. We cannot guarantee that a foreign authority will accept a document, because that is their decision under their own rules; what we can do is screen for the requirements they publish, which is why the pre-check exists. And we do not give legal or immigration advice, because we are not a law firm.
Who you are dealing with
The company behind the service
Viapostille is a service of Technologies Antecia, a private company registered in Québec, Canada. Our office is in Laval, Québec, in the Saint-François sector; the exact address is printed on the prepaid label we send you and given when you book a drop-off. You can reach a human at info@viapostille.ca or +1 (438) 300-2448, in French or English, with a reply within the hour.
We are not a law firm, we do not provide legal advice, and we are not affiliated with or endorsed by any government. Apostilles are issued exclusively by the designated competent authorities. You can always apply directly to them yourself, and our processing times page and each province page publish their forms, fees and addresses so that you can.
Three things we publish that most of this industry does not: our full price list, including the government fee for every authority; the current processing time for every authority, with the date each was checked; and the exact official route for doing it yourself on every city and province page.
We think a service that is worth paying for survives its customers knowing what it would cost to skip it. Everything on this site is written on that assumption.
Payments are processed by Stripe. We never see or store your full card number. Our privacy policy sets out what we do hold, for how long, and how to have it deleted, under Québec’s Law 25.
Common questions
Is it safe to mail an original birth certificate to a service like this?
The risk is real and worth taking seriously, which is why the chain of custody above is written out leg by leg. The honest answer is that the most dangerous leg is not the one you are worried about: it is the return from the government office, which goes by ordinary untracked mail unless a compliant prepaid tracked envelope is included. Whoever handles your file, make sure that envelope is in the package.
What happens if you lose my document?
We refund our service fee in full, pay to order a replacement from the issuing registrar, and run that replacement through the apostille chain with no service fee. Our liability is stated in writing in your quote before you order, not in terms you find afterwards. The PDF scan we take the day documents return means there is always a record of what was issued.
What if the authority refuses my document?
If we missed something at pre-check, we correct and resubmit at our cost, with no second service fee. You pay a government fee again only if the authority charges again, and we show you their receipt. Screening for refusals is the main thing the free pre-check exists to do.
Can I see reviews from real clients?
Yes, above, pulled directly from our Google Business Profile and shown unedited, with a link to read all of them on Google. We do not write, curate or filter them, and we do not display reviews that clients have not posted publicly themselves.
Are you a government agency or a law firm?
Neither. Viapostille is a service of Technologies Antecia, an independent private document-services company registered in Québec. Apostilles are issued only by the designated competent authorities, and we do not provide legal or immigration advice.
Can I just do this myself?
Often, yes, and we publish everything you need to: the form, address, fee, payment method and current processing time for each of the six Canadian authorities, on the processing times page and on every city and province page. The pre-check will tell you when your case is simple enough that you should. What we sell is routing accuracy, the preliminary steps, tracked logistics and one accountable contact, which matter most on multi-authority, notarized and overseas files.
Start with the free pre-check, decide afterwards
Send scans and the destination country. You get the correct routing, a refusal screen and a fixed all-in price in writing, with no deposit and no obligation. Then you decide whether to use us or do it yourself.
Free pre-check